Definity Systems is using Microsoft Dynamics CRM28. 05. 2012
Definity Systems chose Microsoft Dynamics CRM 2011 system for management of its business opportunities and commissions.
After the analysis of requests and company processes the installation and system configurations were performed. A demanding data migration followed from the current system Microsoft Business Contact Manager and full operation was commenced less that two months from the project beginning.
System implementation brang immediate summary of the volume of realised commissions and oncoming business opportunities, optimalised the process of the billing workflow and claim monitoring, and helped to improve capacity planning. All data are accessible to the users outside, including those who use mobile devices (iPhone, iPad, Android, Windows Mobile), which remarkably improves the usefulness of the whole system.
Microsoft Dynamics CRM is a complex solution for customer relationship management, which provides all of the tools and functions needed for creating and preservating good view of the customers, since first contact, through sales to aftercare for the client. Microsoft Dynamics CRM allows the maintenance of customer informations a tone place, supports teamwork and helps in completing tasks within pre-set business processes.